Questions, answered.

Prune is a communication-decluttering product that helps you clear low-value email and stay on top of the conversations that matter. It organizes cleanup around senders and surfaces important communication.

Prune is not a replacement inbox. It works alongside your existing Gmail or Outlook to organize and clean up, rather than to read and send day to day.

Cleanup is primarily organized around senders, so a single decision can clear many messages. Communication features may also look at individual messages, threads, and people.

Daily Brief is a calm morning summary of what needs attention; People keeps important contacts and conversations in view; Progress shows measurable improvement in inbox quality.

It depends on the features you enable and what you approve when connecting. Permissions are explained provider-by-provider, in plain language, with a technical view for advanced users.

Some features require access to message or thread content; others rely only on metadata such as senders and subjects. The permissions in effect depend on what you grant.

When you choose a delete or trash action, Prune can move or delete messages using the permissions you granted. High-impact actions reflect your approvals.

Prune does not send email on your behalf unless a future feature explicitly requests and receives the required authorization.

Yes. You can disconnect an inbox in Prune at any time and revoke access directly with your provider.

Archiving moves messages out of your inbox while keeping them; Trash and delete remove them, subject to your provider’s own retention and recovery rules.

Where your email provider supports it, recent actions can be reviewed and reversed. Recoverability ultimately depends on the provider.

Prune can act on a sender’s unsubscribe option where one is available, helping you stop future messages from that source.

If a sender doesn’t offer a reliable unsubscribe, Prune can still help by filtering or archiving future messages so they stay out of your way.

Yes. You can mark senders to keep, so they are protected from cleanup actions.

Prune analyzes communication patterns and sender activity to suggest actions. We don’t publish the precise logic, but recommendations are based on what’s in your inbox and how you interact with it.

No. Recommendations are suggestions, not guarantees. You stay in control and should review high-impact actions before approving them.

Detected information is presented with controls and is not treated as confirmed on its own. You decide what to confirm.

Yes. You can dismiss suggestions, exclude senders, and correct the notes and tags you create.

Whether any provider data is used for model training is being confirmed with our providers and will be stated clearly once verified. Please check the Privacy Policy for the controlling answer.

This is described in the Privacy Policy, which distinguishes provider data, derived metadata, user-created notes, and operational logs. Specifics are confirmed before publication.

You can request account deletion at any time. Deleting your Prune account does not delete messages stored by your email provider.

Prune relies on service providers to operate. A current subprocessor list will be maintained and linked from the Privacy Policy.

Prune uses administrative, technical, and organizational safeguards intended to protect information. No system can guarantee absolute security.

Prune may offer free and paid plans with different capabilities and limits. Plan details are shown at sign-up and in your account.

Connection limits depend on your plan and are described where plans are presented.

Paid plans renew automatically unless cancelled; cancellation takes effect at the end of the current billing period.

Refund eligibility is described in your plan terms and is subject to final policy.

Use the Report a problem form, choose a category, and add detail. We route it to the right team.

Select the Security category when reporting. Security reports are routed separately; please don’t include credentials or sensitive personal data.

Contact us and choose the accessibility topic, or note it in a report. We’ll work with you to provide reasonable assistance.