Inbox not syncing
Steps to take when an inbox stops updating.
01
Check the connection
Open account settings in Prune and confirm the inbox still shows as connected. An expired authorization is the most common cause.
02
Reconnect
If the connection has lapsed, reconnect the inbox. You’ll go through your provider’s authorization flow again.
03
Check provider access
Confirm Prune still appears in your Google or Microsoft account’s third-party access list. If it was removed there, reconnecting restores it.
04
Still stuck?
Report the problem and include the inbox provider and roughly when syncing stopped. We’ll route it to the right team.